To Packet Pick-Up, Or Not?

By Janelle Benuska In today’s busy landscape of time commitments and to-dos, many of our partners have questioned whether their race should offer, or continue to offer, a packet pick-up or early check-in event(s) for participants. As with most things related to what participants want, need and expect, the answer……

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The Participant is Always* Right

By Dawn Clark and Erin De Baets *Well, maybe not always… We’ve all heard that old expression, “The customer is always right,” a saying meant to encourage service providers to exhaust all measures to make and keep their customers happy.  For many of us in the event world, our customers……

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Give ‘Em a Reason

By Casey S. Campbell Happy client? Check. Happy participants? Check. Happy staff? Check. Happy camera crew running endlessly around the event course capturing 10-20 pictures per participant for all 4,000 participants and then organizing the pictures into folders so that the marketing team can easily find… Read More

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