How to Deal with Unruly Event Participants

One of the best parts of our job is creating amazing experiences for our participants. However, it’s not always possible to please everyone. Mix in the emotions that come with participating in a cause-related event and the activity people are completing, and you’ve got the perfect recipe to see participants……

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An Open Love Letter to Our Front Line Staff

I’ve come to appreciate that there’s a day or week to celebrate just about anything you want- and I mean everything; National Bad Decision Day is on February 12th if that helps to prove my point! But for one week each year, there’s a week dedicated to celebrate customer service……

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Personal Experience — Is There Any Other Kind?

We recently wrote about the importance of making sure your phone volunteers understand what it means to be the initial point of contact between you and your participants and donors—how they can be the first, make-or-break touchpoint in the personal experience people have with your organization. But this raises another……

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Customer Service Week: Event Fundraising-Style

Customer service is a big part of any event fundraiser’s job. Your constituents are constantly asking questions, and you constantly have to answer them. People want to know about registration fees, fundraising minimums, event logistics, teams, age requirements, donation forms, Facebook integration, maps, thank you letters, matching… Read…

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Customer Surveys: Asking the Right Questions

Everyone is in the customer service business. Customer satisfaction, truly understanding your customer’s needs, is essential to event fundraisers and nonprofits. With that in mind, I have written a series of five blog posts on the overarching subject of customer service and how you can make it a mainstay in…

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My Take on Hope and Resilience in the Nonprofit Sector

By Jillian Schranz 

Two weeks ago, I had the chance to be…

What I learned at the Collaborative by Classy conference!

By Abbie Peterson

Recently, our Director of Business Development, Jillian Schranz, and I had…

team360 Spotlight – Meet Serena!

You’ve seen our Event 360 Teammate Spotlights, now it’s time for you to meet…

A weekend in the life of an event pro!

Ever wondered what event weekend looks like through the eyes of one of our…

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