One of the best parts of our job is creating amazing experiences for our participants. However, it’s not always possible to please everyone. Mix in the emotions that come with participating in a cause-related event and the activity people are completing, and you’ve got the perfect recipe to see participants……
Most of us feel like we don’t have time for a shower, or to make our beds, or to even exercise (despite all of the evidence that it is good for us). So even though I know that keeping up on the latest trends in event fundraising and marketing is……
I’ve come to appreciate that there’s a day or week to celebrate just about anything you want- and I mean everything; National Bad Decision Day is on February 12th if that helps to prove my point! But for one week each year, there’s a week dedicated to celebrate customer service……
We recently wrote about the importance of making sure your phone volunteers understand what it means to be the initial point of contact between you and your participants and donors—how they can be the first, make-or-break touchpoint in the personal experience people have with your organization. But this raises another……
We know from experience that fundraising events are a team effort. Teams work best when people get to know one another as this fosters positive collaboration. So, with this in mind, each month one of our employees will tell their story here. We hope you enjoy meeting members of Team360.…
As an event fundraiser, I’m in a position to deliver top-notch customer service all the time. Whether it’s helping a participant during the pre-event stages to help him or her feel prepared to fundraise and show up on event, or directing someone to the dining tent on event, everything…
Customer service is a big part of any event fundraiser’s job. Your constituents are constantly asking questions, and you constantly have to answer them. People want to know about registration fees, fundraising minimums, event logistics, teams, age requirements, donation forms, Facebook integration, maps, thank you letters, matching… Read…
Everyone is in the customer service business. Customer satisfaction, truly understanding your customer’s needs, is essential to event fundraisers and nonprofits. With that in mind, I have written a series of five blog posts on the overarching subject of customer service and how you can make it a mainstay in…
I recently came across an article by Tom Belford on The Agitator blog asking “Is Customer Service Important?” The article implied that as event fundraisers and nonprofit organizations, maybe we don’t think of our job as customer service. I thought the article… Read More
After 20 years in the business, Event 360’s track record speaks for itself. With…
By Molly Fast
I’ve had the pleasure of working on the Susan…
For many of us, November is thought of as a month of thanks. And…
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