How to Deal with Unruly Event Participants

One of the best parts of our job is creating amazing experiences for our participants. However, it’s not always possible to please everyone. Mix in the emotions that come with participating in a cause-related event and the activity people are completing, and you’ve got the perfect recipe to see participants……

Continue Reading

An Open Love Letter to Our Front Line Staff

I’ve come to appreciate that there’s a day or week to celebrate just about anything you want- and I mean everything; National Bad Decision Day is on February 12th if that helps to prove my point! But for one week each year, there’s a week dedicated to celebrate customer service……

Continue Reading

Personal Experience — Is There Any Other Kind?

We recently wrote about the importance of making sure your phone volunteers understand what it means to be the initial point of contact between you and your participants and donors—how they can be the first, make-or-break touchpoint in the personal experience people have with your organization. But this raises another……

Continue Reading

Customer Service Week: Event Fundraising-Style

Customer service is a big part of any event fundraiser’s job. Your constituents are constantly asking questions, and you constantly have to answer them. People want to know about registration fees, fundraising minimums, event logistics, teams, age requirements, donation forms, Facebook integration, maps, thank you letters, matching… Read…

Continue Reading

Customer Surveys: Asking the Right Questions

Everyone is in the customer service business. Customer satisfaction, truly understanding your customer’s needs, is essential to event fundraisers and nonprofits. With that in mind, I have written a series of five blog posts on the overarching subject of customer service and how you can make it a mainstay in…

Continue Reading

Recent Posts

Event 360 Teammate Spotlight

Today, our Teammate Spotlightshares the life and mind of our Purchasing…

Multiple Myeloma Awareness Month: MMRF Spotlight

By Lindsay Griffin and Jesse W. McDaniel

This March, we’re proud to highlight…

Communication Nation: Choose Your Channel

By Joann Buckley Collins 

In 2024, there are more ways than ever…

Keep up-to-date on our blog posts by subscribing to email alerts.